1. Introduction

These Terms & Conditions govern the use of services provided by RO Care Service in Gurgaon. By booking our RO repair, installation, or AMC services, you agree to these terms.

2. Service Coverage

We provide doorstep RO services in Gurgaon and nearby areas including: DLF, Sohna Road, Sector 56, Golf Course Road, and surrounding locations.

3. Booking & Confirmation

• Service requests can be made through our website or phone call.
• Booking confirmation is subject to technician availability.
• Same-day service is provided where possible but not guaranteed.

4. Pricing & Payments

• Service charges start from the advertised price but may vary depending on issue diagnosis.
• Spare parts and membrane costs are additional.
• Payment must be made upon completion of service.

5. AMC (Annual Maintenance Contract)

• AMC plans cover periodic servicing as agreed.
• Parts replacement may be chargeable depending on AMC type.
• AMC validity begins from the date of payment.

6. Warranty Policy

• Warranty is provided only on selected spare parts (if mentioned).
• Warranty does not cover physical damage, misuse, or water supply issues.

7. Customer Responsibilities

• Ensure safe and accessible working space for technicians.
• Provide accurate information regarding RO issues.
• Allow proper inspection before repair begins.

8. Cancellation Policy

• Customers may cancel service before technician dispatch.
• Cancellation after technician arrival may incur a visit charge.

9. Limitation of Liability

RO Care Service shall not be liable for indirect, incidental, or consequential damages arising from service delays or pre-existing RO system conditions.

10. Changes to Terms

We reserve the right to update or modify these Terms & Conditions at any time. Changes will be posted on this page.

11. Contact Information